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Vermont Castings Complaint - Vermont castings dutchwest catalytic combustor
Vermont Castings Complaint

Vermont Castings Complaint

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Vermont castings dutchwest catalytic combustor


Paid for an overpriced part. $131.00 But, it was the coldest Feb on record in our area and we heat with wood. So we needed the part. Two weeks later it arrived. a month later and the part, literally fell apart in our stove. So we call them up to get a replacement part. (it hasn't even been 30 days) They said did you fill out the warranty card. I said it was a part in a box. there was no warranty card. The response was. We do nothing without that. WOW... customer service sucks. A part that is less than 30 days old should not fall apart in the wood stove causing the smoke to billow out all over and fill my home with smoke. I will not be purchasing their products again. I will be replacing the wood stove we have as soon as possible.


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