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Vermont Castings Complaint - Gas Fireplace Model 36CDVZTRN support - Vermont Castings gas fireplace
Vermont Castings Complaint

Vermont Castings Complaint

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Gas Fireplace Model 36CDVZTRN support - Vermont Castings gas fireplace


Our new house was equipped with the above gas fireplace. The fireplace has no safety barrier screen. We have the installers manual. There is no phone number or website in the manual to consult. Internet search found the company but no contact. Info. The VC site mentions a support affiliate, phone # 859-987-0740. That number led to a useless menu loop. The VC site also mentions an affiliated company,, Hearth and Home Technology. The nearest one to me is in Mt. Pleasant, IA. 319-385-9211. After a long menu loop, I reached a friendly many who said I need to go to the website of Majestic Products. Tab on the Fireplace Safety link near the top of the site page. That link brings up a fillable form for ordering the required safety barrier screen and implies that Majestic Products will have to fabricate the safety screen for this fireplace. I needed model and serial number (dirty job finding that) and my contact info. Nope, not done yet. I submitted my info and received an online message that someone will call me to place my order in about 3 business days. This kind of runaround support is the mark of a bottom level manufacturing operation. This process is UNACCEPTABLE. Why was this fireplace designed with NO Safety Barrier Screen? To anyone considering a fireplace, including speculative home builders placing fireplaces in new homes, ditch this company as an option and make your best deal with a well known name brand manufacturer. This will place you a notch above my home builder.


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