Vermont Castings Support Tickets All Reviews

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Vermont Castings Reviews

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  • Poor performance

    I bought a Vermont Castings Montpelier Medium Insert in July 2013. I had it professionally installed by the person referred to me by the retailer. The insert will not heat my living room let alone the claim of 1500 sq.ft it claims. The glass blackens up in a matter of hours to the point you can not see the fire. I am burning well seasoned oak and walnut that I cut and split myself. I have been heating with wood for 20 years and am not ignorant to what it takes as far as fuel and draft to get optimal performance. I have contacted the retailer who keeps giving me all the reasons it is my... More...
    (Home Improvement)
  • Dissatisfaction of stove

    I purchased a Vermont Castings Montpelier insert less than a year ago. I was told it would heat my house and burn through the night. I have to fill it during the night and keep it burning all day and struggle to keep the house at 62 degrees. The insert has cracked twice and now the blower does not work. I contacted the dealer and was told it would be 3 weeks before they could schedule a service call. This stove is less than a year old and I am not able to use it. I will no longer recommend Vermont Castings to anyone. More...
    (Repair Services)
  • Performance and dependability

    I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6, 2008, from Higgins Energy Company in Barre, MA. I am totally disappointed in the performance and dependability of this stove. In my view, this not the fault of the dealer, but is an issue with the manufacturer and clams surrounding the unit. This stove has not performed according to your claims. Your website states that this stove will heat 1000 square feet and had long overnight burn times. This has not been my experience. I find that this stove will not hold a fire for more... More...
  • No replacement parts available

    G'Day, I have a 4 year old Vermont Castings BBQ Model No. VC0680AP-NP, Serial number 0223050224, Product code 642391025875 which was purchased 4 years ago and the cast iron base (part No. PX000205) is broken at the right hand hinge of the cover. I contacted my local dealer who said that the part is no longer available. I called the Canadian and USA support number on the warranty document and the phone numbers are discontinued and I cannot find a phone number or email contact information on the web site to contact for support. How can I obtain a... More...
    (Repair Services)


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