Vermont Castings Reviews and Complaints All Reviews

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Vermont Castings Reviews

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  • Gas Fireplace Model 36CDVZTRN support



    Our new house was equipped with the above gas fireplace. The fireplace has no safety barrier screen. We have the installers manual. There is no phone number or website in the manual to consult. Internet search found the company but no contact. Info. The VC site mentions a support affiliate, phone # 859-987-0740. That number led to a useless menu loop. The VC site also mentions an affiliated company,, Hearth and Home Technology. The nearest one to me is in Mt. Pleasant, IA. 319-385-9211. After a long menu loop, I reached a friendly many who said I need to go to the website of... More...
    (Miscellaneous)
    BurnedByVTCastings's Picture   BurnedByVTCastings    0 Comments   Comments

  • Vermont castings dutchwest catalytic combustor



    Paid for an overpriced part. $131.00 But, it was the coldest Feb on record in our area and we heat with wood. So we needed the part. Two weeks later it arrived. a month later and the part, literally fell apart in our stove. So we call them up to get a replacement part. (it hasn't even been 30 days) They said did you fill out the warranty card. I said it was a part in a box. there was no warranty card. The response was. We do nothing without that. WOW... customer service sucks. A part that is less than 30 days old should not fall apart in the wood stove causing the smoke to billow out... More...
    (Home Improvement)
    nicks's Picture   nicks    0 Comments   Comments

  • stove does not draw enough air



    Vermont Casting Encore FlexBurn Wood Burning Stove...complaints fall on deaf ears..I can not find a phone number.. Once the ash box is open it flames up, close the ash box and the flame dies. What does that tell you, NOT ENOUGH AIR. It's either a malfunction in this stove or poor engineering. It's NOT wet wood or a flue pipe problem! It takes hours to get the house warm. It would be nice if Vermont Castings would contact me to fix the problem! Technical Questions (Thread:2938545) More...
    (Home Improvement)
    kellyr02's Picture   kellyr02    2 Comments   Comments

  • Winter Warm - Wood Insert



    I just purchased a home which happen to have a WinterWarm fireplace by Vermont Casting. I recently tried the fireplace, after reading the manual, and was very disappointed by the amount of heat produced by the fireplace. The manual suggested that it could heat an 1500 sq ft area, but this does not seem to be the case. It was barely able to heat a 15 by 12 ft room. Am I alone in this experience ? I had the chimney cleaned BEFORE using the fireplace. I have tried to resolve the problem, by contacting several authorized dealers as specified by the Vermont Casting website. This has proved... More...
    (Repair Services)
    Jahla37's Picture   Jahla37    5 Comments   Comments

  • Merrimack model insert- fan is useless and stove is awful



    I wish I never bought this insert. I am pulling it out in a couple weeks and replacing it with a Woodstock Soapstone Progress Hybrid. I had it installed last fall brand new. The fan thermostat died within the first couple weeks and the fan wouldn't go on when the stove heated up. The service guy bypassed some wires so the fan would run (manually). The result, the fan now blows full throttle hours after the stove is out. The biggest problem with the fan, it it rattles all the time. I constantly have to change the dial to find a RPM that rattles less. It is so bad, that we often can... More...
    (Miscellaneous)
    MrKnight1's Picture   MrKnight1    1 Comments   Comments

  • Warranty is Meaningless



    Purchased my Vermont Castings grill (VCS4007N) back in 2007. Am currently needing some parts replaced (firebox, tube burners) all within the original 10 year warranty period. Because of a change in ownership, the new owners are not honouring Vermont Castings warranties from prior to 2008. Yet on their website they talk about their 35-year history of quality. That's garbage%u2026you can't have it both ways. Either you are an 'old' company with a history and you honour your warranty, or you are a new company with only a very short history. I can't trust or... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dan99999's Picture   dan99999    1 Comments   Comments

  • Poor performance



    I bought a Vermont Castings Montpelier Medium Insert in July 2013. I had it professionally installed by the person referred to me by the retailer. The insert will not heat my living room let alone the claim of 1500 sq.ft it claims. The glass blackens up in a matter of hours to the point you can not see the fire. I am burning well seasoned oak and walnut that I cut and split myself. I have been heating with wood for 20 years and am not ignorant to what it takes as far as fuel and draft to get optimal performance. I have contacted the retailer who keeps giving me all the reasons it is my... More...
    (Home Improvement)
    coldathome's Picture   coldathome    Read The Conversation   Read The Conversation

  • Vermont Castings Grills broken and burned out



    Vermont castings grills. Bought mine about 5 years ago and have had nothing but problems from day one. Temperature gauge went out, ignitator also went out and now the firebox and burners are completely gone. No local dealer or repair support to help. I do not think the local dealer in Lubbock either cares about your business or knows his product. Would never buy a new one or recommend one to friends. Having TI buy a new one, but problem now is mine is a built in and sizes have changed and it is going to be expensive to change. DO NOT buy a Vermont Castings product of any kind!!!!!!!!!! More...
    (Home Improvement)
    Byoung9478's Picture   Byoung9478    0 Comments   Comments

  • Grill Parts



    I've noticed that now a days in order to get parts for anything you have to go online. I have a vermont castings grill and noticed that the what I now know is called a heat shield was looking pretty bad...never realized how much stuff drips down there. I tried cleaning it but it didnt really make it look any better. I searched on the internet for a a few days and found countless websites promising the best deals or the fastest shipping. I ended up on http://www.ibuygrillparts.com/50000777.html . The price was descent and when I called to check if I was ordering the right piece &... More...
    (Home Improvement)
    dkanoff's Picture   dkanoff    0 Comments   Comments

  • Price gouge for parts?



    We have two Reliance, propane stoves which have worked great since 2003 & 2008 but we now have a problem with the 2003 stove, Model RNVOD. The part number #51866 is a 300 degree ceramic switch. We have had authorized technical support/ repair people look at the stove. They have found parts that perform the same function for Vermont Stoves, at other distributors, but not the correct size. All of the parts are about $18 except for the one we need, which only comes from Vermont Castings for $160 - is this price gouging? Service people have told us they are embarrassed by the situation... More...
    (Repair Services)
    Chilly2's Picture   Chilly2    0 Comments   Comments

  • Dissatisfaction of stove



    I purchased a Vermont Castings Montpelier insert less than a year ago. I was told it would heat my house and burn through the night. I have to fill it during the night and keep it burning all day and struggle to keep the house at 62 degrees. The insert has cracked twice and now the blower does not work. I contacted the dealer and was told it would be 3 weeks before they could schedule a service call. This stove is less than a year old and I am not able to use it. I will no longer recommend Vermont Castings to anyone. More...
    (Repair Services)
    samuelsmith's Picture   samuelsmith    Read The Conversation   Read The Conversation

  • Puffs of Smoke



    In December of 1989, I purchased a Vermont Castings large Model 1280 Winter Warm Fireplace insert. It has served me well for more than two decades. A few days ago, I built a fire to take the chill out of the house. The damper was closed, the fans were running; and the gaseous fire inside seemed to swirl around and then with a muted "pop" smokey gas was pushed out into the room. I'm afraid to start another fire. Please advise and thank you very much! More...
    (Miscellaneous)
    mjustili's Picture   mjustili    20 Comments   Comments

  • Recommend



    I have a vermont castings difiant model that burns wood and I just want to tell who ever is looking for warmth and does not mind to load wood in and out of the house, then this is the way to go. My home is over 3000 square feet and the house is always 80 degrees. The only problems I ran into where the people who installed it. I went thru three corporations until I figured out that most people who sell the stoves do not know how to install them, do your own homework. More...
    (Miscellaneous)
    hunt's Picture   hunt    0 Comments   Comments

  • NON CAT DEFIANT



    I love my new Vermont Castings Non cat Defiant wood stove. I have it in the basement ,which may not be the best location for a wood stove, but that was where I had a flue to connect to the chimney. Our house is 2400 sq ft and its heats the basement up to 78 degrees and the first floor up to 74 degrees. The second floor gets up to 70 at times but I do like it cooler in the bedroom for sleeping. I can actually heat my entire house with this stove.The outside temps have been as low as 15 degrees here in Pennsylvania. It is easy to keep the fire going. The burn times per the manufacturer are up... More...
    (Miscellaneous)
    CALJREICH's Picture   CALJREICH    2 Comments   Comments

  • Performance and dependability



    I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6, 2008, from Higgins Energy Company in Barre, MA. I am totally disappointed in the performance and dependability of this stove. In my view, this not the fault of the dealer, but is an issue with the manufacturer and clams surrounding the unit. This stove has not performed according to your claims. Your website states that this stove will heat 1000 square feet and had long overnight burn times. This has not been my experience. I find that this stove will not hold a fire for more... More...
    (Miscellaneous)
    TLeger52's Picture   TLeger52    Read The Conversation   Read The Conversation

  • Poor performance and dependability



    I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6, 2008, from Higgins Energy Company in Barre, MA. I am totally disappointed in the performance and dependability of this stove. In my view, this not the fault of the dealer, but is an issue with the manufacturer and clams surrounding the unit. This stove has not performed according to your claims. Your website states that this stove will heat 1000 square feet and had long overnight burn times. This has not been my experience. I find that this stove will not hold a fire for more... More...
    (Miscellaneous)
    TLeger52's Picture   TLeger52    0 Comments   Comments

  • No replacement parts available



    G'Day, I have a 4 year old Vermont Castings BBQ Model No. VC0680AP-NP, Serial number 0223050224, Product code 642391025875 which was purchased 4 years ago and the cast iron base (part No. PX000205) is broken at the right hand hinge of the cover. I contacted my local dealer who said that the part is no longer available. I called the Canadian and USA support number on the warranty document and the phone numbers are discontinued and I cannot find a phone number or email contact information on the www.vermontcastings.com web site to contact for support. How can I obtain a... More...
    (Repair Services)
    ieckersley's Picture   ieckersley    Read The Conversation   Read The Conversation

  • Woodstove



    My girlfriend purchased a $1,600 stove med size woodstove. It didn't make it one winter and the flue assembly crumbled. When openning the stove properly to load wood there's a back blast of flames and heat that reach the ceiling. The service techs looked at the stove and said they would be to fix the problem.They haven't been since or called. I guess they don't back Vt Castings.We spent good money on what we thought was a good product. Now we realize that Vt Castings can't back up there own product. We were duped and have 500 lbs of useless cast iron in our house.... More...
    (Repair Services)
    jeffm's Picture   jeffm    0 Comments   Comments


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