Vermont Castings Reviews and Complaints

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Vermont Castings Reviews

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  • Winter Warm - Wood Insert



    I just purchased a home which happen to have a WinterWarm fireplace by Vermont Casting. I recently tried the fireplace, after reading the manual, and was very disappointed by the amount of heat produced by the fireplace. The manual suggested that it could heat an 1500 sq ft area, but this does not seem to be the case. It was barely able to heat a 15 by 12 ft room. Am I alone in this experience ? I had the chimney cleaned BEFORE using the fireplace. I have tried to resolve the problem, by contacting several authorized dealers as specified by the Vermont Casting website. This has proved... More...
    (Repair Services)
    Jahla37's Picture   Jahla37    0 Comments   Comments
  • Merrimack model insert- fan is useless and stove is awful



    I wish I never bought this insert. I am pulling it out in a couple weeks and replacing it with a Woodstock Soapstone Progress Hybrid. I had it installed last fall brand new. The fan thermostat died within the first couple weeks and the fan wouldn't go on when the stove heated up. The service guy bypassed some wires so the fan would run (manually). The result, the fan now blows full throttle hours after the stove is out. The biggest problem with the fan, it it rattles all the time. I constantly have to change the dial to find a RPM that rattles less. It is so bad, that we often can... More...
    (Miscellaneous)
    MrKnight1's Picture   MrKnight1    0 Comments   Comments
  • Warranty is Meaningless



    Purchased my Vermont Castings grill (VCS4007N) back in 2007. Am currently needing some parts replaced (firebox, tube burners) all within the original 10 year warranty period. Because of a change in ownership, the new owners are not honouring Vermont Castings warranties from prior to 2008. Yet on their website they talk about their 35-year history of quality. That's garbage%u2026you can't have it both ways. Either you are an 'old' company with a history and you honour your warranty, or you are a new company with only a very short history. I can't trust or... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dan99999's Picture   dan99999    0 Comments   Comments
  • Poor performance



    I bought a Vermont Castings Montpelier Medium Insert in July 2013. I had it professionally installed by the person referred to me by the retailer. The insert will not heat my living room let alone the claim of 1500 sq.ft it claims. The glass blackens up in a matter of hours to the point you can not see the fire. I am burning well seasoned oak and walnut that I cut and split myself. I have been heating with wood for 20 years and am not ignorant to what it takes as far as fuel and draft to get optimal performance. I have contacted the retailer who keeps giving me all the reasons it is my... More...
    (Home Improvement)
  • Vermont Castings Grills broken and burned out



    Vermont castings grills. Bought mine about 5 years ago and have had nothing but problems from day one. Temperature gauge went out, ignitator also went out and now the firebox and burners are completely gone. No local dealer or repair support to help. I do not think the local dealer in Lubbock either cares about your business or knows his product. Would never buy a new one or recommend one to friends. Having TI buy a new one, but problem now is mine is a built in and sizes have changed and it is going to be expensive to change. DO NOT buy a Vermont Castings product of any kind!!!!!!!!!! More...
    (Home Improvement)
    Byoung9478's Picture   Byoung9478    0 Comments   Comments
  • Grill Parts



    I've noticed that now a days in order to get parts for anything you have to go online. I have a vermont castings grill and noticed that the what I now know is called a heat shield was looking pretty bad...never realized how much stuff drips down there. I tried cleaning it but it didnt really make it look any better. I searched on the internet for a a few days and found countless websites promising the best deals or the fastest shipping. I ended up on http://www.ibuygrillparts.com/50000777.html . The price was descent and when I called to check if I was ordering the right piece &... More...
    (Home Improvement)
    dkanoff's Picture   dkanoff    0 Comments   Comments
  • Price gouge for parts?



    We have two Reliance, propane stoves which have worked great since 2003 & 2008 but we now have a problem with the 2003 stove, Model RNVOD. The part number #51866 is a 300 degree ceramic switch. We have had authorized technical support/ repair people look at the stove. They have found parts that perform the same function for Vermont Stoves, at other distributors, but not the correct size. All of the parts are about $18 except for the one we need, which only comes from Vermont Castings for $160 - is this price gouging? Service people have told us they are embarrassed by the situation... More...
    (Repair Services)
    Chilly2's Picture   Chilly2    0 Comments   Comments
  • Dissatisfaction of stove



    I purchased a Vermont Castings Montpelier insert less than a year ago. I was told it would heat my house and burn through the night. I have to fill it during the night and keep it burning all day and struggle to keep the house at 62 degrees. The insert has cracked twice and now the blower does not work. I contacted the dealer and was told it would be 3 weeks before they could schedule a service call. This stove is less than a year old and I am not able to use it. I will no longer recommend Vermont Castings to anyone. More...
    (Repair Services)
  • Puffs of Smoke



    In December of 1989, I purchased a Vermont Castings large Model 1280 Winter Warm Fireplace insert. It has served me well for more than two decades. A few days ago, I built a fire to take the chill out of the house. The damper was closed, the fans were running; and the gaseous fire inside seemed to swirl around and then with a muted "pop" smokey gas was pushed out into the room. I'm afraid to start another fire. Please advise and thank you very much! More...
    (Miscellaneous)
    mjustili's Picture   mjustili    16 Comments   Comments
  • Recommend



    I have a vermont castings difiant model that burns wood and I just want to tell who ever is looking for warmth and does not mind to load wood in and out of the house, then this is the way to go. My home is over 3000 square feet and the house is always 80 degrees. The only problems I ran into where the people who installed it. I went thru three corporations until I figured out that most people who sell the stoves do not know how to install them, do your own homework. More...
    (Miscellaneous)
    hunt's Picture   hunt    0 Comments   Comments
  • NON CAT DEFIANT



    I love my new Vermont Castings Non cat Defiant wood stove. I have it in the basement ,which may not be the best location for a wood stove, but that was where I had a flue to connect to the chimney. Our house is 2400 sq ft and its heats the basement up to 78 degrees and the first floor up to 74 degrees. The second floor gets up to 70 at times but I do like it cooler in the bedroom for sleeping. I can actually heat my entire house with this stove.The outside temps have been as low as 15 degrees here in Pennsylvania. It is easy to keep the fire going. The burn times per the manufacturer are up... More...
    (Miscellaneous)
    CALJREICH's Picture   CALJREICH    2 Comments   Comments
  • Performance and dependability



    I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6, 2008, from Higgins Energy Company in Barre, MA. I am totally disappointed in the performance and dependability of this stove. In my view, this not the fault of the dealer, but is an issue with the manufacturer and clams surrounding the unit. This stove has not performed according to your claims. Your website states that this stove will heat 1000 square feet and had long overnight burn times. This has not been my experience. I find that this stove will not hold a fire for more... More...
    (Miscellaneous)
  • Poor performance and dependability



    I am writing about my Vermont Casting Winter Warm Small Insert, Model 2080, which I purchased on November 6, 2008, from Higgins Energy Company in Barre, MA. I am totally disappointed in the performance and dependability of this stove. In my view, this not the fault of the dealer, but is an issue with the manufacturer and clams surrounding the unit. This stove has not performed according to your claims. Your website states that this stove will heat 1000 square feet and had long overnight burn times. This has not been my experience. I find that this stove will not hold a fire for more... More...
    (Miscellaneous)
    TLeger52's Picture   TLeger52    0 Comments   Comments
  • No replacement parts available



    G'Day, I have a 4 year old Vermont Castings BBQ Model No. VC0680AP-NP, Serial number 0223050224, Product code 642391025875 which was purchased 4 years ago and the cast iron base (part No. PX000205) is broken at the right hand hinge of the cover. I contacted my local dealer who said that the part is no longer available. I called the Canadian and USA support number on the warranty document and the phone numbers are discontinued and I cannot find a phone number or email contact information on the www.vermontcastings.com web site to contact for support. How can I obtain a... More...
    (Repair Services)
  • Woodstove



    My girlfriend purchased a $1,600 stove med size woodstove. It didn't make it one winter and the flue assembly crumbled. When openning the stove properly to load wood there's a back blast of flames and heat that reach the ceiling. The service techs looked at the stove and said they would be to fix the problem.They haven't been since or called. I guess they don't back Vt Castings.We spent good money on what we thought was a good product. Now we realize that Vt Castings can't back up there own product. We were duped and have 500 lbs of useless cast iron in our house.... More...
    (Repair Services)
    jeffm's Picture   jeffm    0 Comments   Comments

Vermont Castings Reviews By Product


Vermont Castings Comments


jonette says: (11 months ago)
 0
I bought a Vermont Castings gas fireplace and the gas valve quit and i am told there are not replacement parts and that i should just buy a new one! What a rip off! Maybe they think i should replace it with yet another VC???? How can a gas valve not be repairable or replaceable?



germanshorthair says: (2 years ago)
 0
I purchased Vermont Castings insert Montpelier two years ago and I am very disappointed in it. It does not put the heat out that it should. You have to feed wood in it and keep it filled all the way to the top to get any heat out of it. I believe it is a design problem. It does not put the heat out of the box the way it should. I got more heat out of my fire place with out the insert than I do with it! The reason I went with Vermont Castings is I know several people who have stand alone Vermont wood burners that heat there whole house with them and are very happy. I have a hard time getting my one room above 65 degrees if the temp is below 32. Once you get the embers glowing the best why to get heat out is to open the door and that's not right or safe! I am very disappointed!!!!!! Please let me know if you have any suggestions to my problems. Thank you!!!!



mpincarver says: (4 years ago)
 0
We bought a new model V/C encor cat/noncat in Oct 2010 the stove was advertised as the most efficient and cleanest burning stove on the market it should burn for 9-12 hours.we can only get 4-4.5 hours with a full load of wood and closed down all the way.You can't speak to V/C, they rout you to a tech guy in Canada.They wont you to go to the dealer.I cant do that the forth time in the shop it almost came to blows.The regional dis. rep has been polite but in the 5-6 weeks we have been working with him nothing has been fixed. He did admit that V/C told him they are aware this new design has a problem . This is the worst $2,500.00 we have ever spent as well as the worst purchasing experience ever. I will never buy a V/C stove or any thing else that Monessen Hearth sys. sells and I would caution any one not to go to the fireplace store in Plimouth Mass.



cahillspoi20 says: (4 years ago)
 0
I bought the Vermont Castings Montpieler fireplace wood burning stove last fall (Oct 2009). Big cost $4600.00 with the installation. Fireplace chimney is in the 48 year age bracket and in the center of the home. As cost to renovate very high opted for the insert as I have 3 other Vermont castings wood burners and they are all great stoves.

I believe there is a major problem with this insert as drafting is very very poor. The shop I bought it from is telling me I need to extend my chimney but never had a problem with it in the 33 years we have lived in this home. Up until last year I used it as an open fireplace and on the other side is a Vermont Vigilant wood burner. Also no drafting problem in that stove for the 22 years its been in that location.

Appears to me the construction of the re-burn tubes are extremely close to a light weight baffle. That baffle is only an inch or so from the 5 inch flexible flue. The baffle is suppose to be all the way to the back. In that position there is virtually no room from the top of the baffle to the opening of flue. The result is that the flames lick up and into the door. When reloading wood and door is opened room fills with smoke within 3 seconds of opening the door. Have tried opening door very very slowly but still smoke.

Had a personal friend who is a retired engineer stop by yesterday and decided to move the baffle from back to front. Stove shop tells me this should not be done. But what I found last night with my first burn of the season is the drafting or partial drafting was now taking place from the rear of the stove instead of the front.

Seems to have drafting improvement with this last night and will continue to keep in that position. Also will be pouring Ther-Mix DOWN chimney which will fill in cracks with the probability of improving drafting some more.

One final point Vermont castings was bought out by some Monseehee who PROVIDES NO INFORMATION on contacting them. Only source I have is the dealer. When I told him this last week his response was I can send an email to the firm to see if they have any concerns about the insert. Claims he has received nothing from the company. Guess in this MAKE MONEY the fast and furious way if there is a problem they will not own up to it until they are actually forced into having to admit there is a problem through a class action suit. Amazing how a great stove maker with a great reputation winds up in the hands of some outfit that care only about making money.

I believe relationship with Vermont Castings I and my family have had over the last 30 years along with the Stove Shop in Phoenxville PA has ENDED!



cahillspoi20 says: (4 years ago)
 0
I bought the Vermont Castings Montpieler fireplace wood burning stove last fall (Oct 2009). Big cost $4600.00 with the installation. Fireplace chimney is in the 48 year age bracket and in the center of the home. As cost to renovate very high opted for the insert as I have 3 other Vermont castings wood burners and they are all great stoves.

I believe there is a major problem with this insert as drafting is very very poor. The shop I bought it from is telling me I need to extend my chimney but never had a problem with it in the 33 years we have lived in this home. Up until last year I used it as an open fireplace and on the other side is a Vermont Vigilant wood burner. Also no drafting problem in that stove for the 22 years its been in that location.

Appears to me the construction of the re-burn tubes are extremely close to a light weight baffle. That baffle is only an inch or so from the 5 inch flexible flue. The baffle is suppose to be all the way to the back. In that position there is virtually no room from the top of the baffle to the opening of flue. The result is that the flames lick up and into the door. When reloading wood and door is opened room fills with smoke within 3 seconds of opening the door. Have tried opening door very very slowly but still smoke.

Had a personal friend who is a retired engineer stop by yesterday and decided to move the baffle from back to front. Stove shop tells me this should not be done. But what I found last night with my first burn of the season is the drafting or partial drafting was now taking place from the rear of the stove instead of the front.

Seems to have drafting improvement with this last night and will continue to keep in that position. Also will be pouring Ther-Mix DOWN chimney which will fill in cracks with the probability of improving drafting some more.

One final point Vermont castings was bought out by some Monseehee who PROVIDES NO INFORMATION on contacting them. Only source I have is the dealer. When I told him this last week his response was I can send an email to the firm to see if they have any concerns about the insert. Claims he has received nothing from the company. Guess in this MAKE MONEY the fast and furious way if there is a problem they will not own up to it until they are actually forced into having to admit there is a problem through a class action suit. Amazing how a great stove maker with a great reputation winds up in the hands of some outfit that care only about making money.

I believe relationship with Vermont Castings I and my family have had over the last 30 years along with the Stove Shop in Phoenxville PA has ENDED!



cahillspoi20 says: (4 years ago)
 0
I bought the Vermont Castings Montpieler fireplace wood burning stove last fall (Oct 2009). Big cost $4600.00 with the installation. Fireplace chimney is in the 48 year age bracket and in the center of the home. As cost to renovate very high opted for the insert as I have 3 other Vermont castings wood burners and they are all great stoves.

I believe there is a major problem with this insert as drafting is very very poor. The shop I bought it from is telling me I need to extend my chimney but never had a problem with it in the 33 years we have lived in this home. Up until last year I used it as an open fireplace and on the other side is a Vermont Vigilant wood burner. Also no drafting problem in that stove for the 22 years its been in that location.

Appears to me the construction of the re-burn tubes are extremely close to a light weight baffle. That baffle is only an inch or so from the 5 inch flexible flue. The baffle is suppose to be all the way to the back. In that position there is virtually no room from the top of the baffle to the opening of flue. The result is that the flames lick up and into the door. When reloading wood and door is opened room fills with smoke within 3 seconds of opening the door. Have tried opening door very very slowly but still smoke.

Had a personal friend who is a retired engineer stop by yesterday and decided to move the baffle from back to front. Stove shop tells me this should not be done. But what I found last night with my first burn of the season is the drafting or partial drafting was now taking place from the rear of the stove instead of the front.

Seems to have drafting improvement with this last night and will continue to keep in that position. Also will be pouring Ther-Mix DOWN chimney which will fill in cracks with the probability of improving drafting some more.

One final point Vermont castings was bought out by some Corporation who PROVIDES NO INFORMATION on contacting them. Only source I have is the dealer. When I told him this last week his response was I can send an email to the firm to see if they have any concerns about the insert. Claims he has received nothing from the company about engineering flaws or problems. Find in blogs there are indeed problems with this insert. Guess in this MAKE MONEY the fast and furious way if there is a problem they will not own up to it until they are actually forced into having to admit there is a problem through a class action suit. Amazing how a great stove maker with a great reputation winds up in the hands of some outfit that cares only about making money.

I believe our relationship with Vermont Castings I and my family have had over the last 30 years along with the Stove Shop in Phoenxville PA has ENDED!



cahillspoi20 says: (4 years ago)
 0
I bought the Vermont Castings Montpieler fireplace wood burning stove last fall (Oct 2009). Big cost $4600.00 with the installation. Fireplace chimney is in the 48 year age bracket and in the center of the home. As cost to renovate very high opted for the insert as I have 3 other Vermont castings wood burners and they are all great stoves.

I believe there is a major problem with this insert as drafting is very very poor. The shop I bought it from is telling me I need to extend my chimney but never had a problem with it in the 33 years we have lived in this home. Up until last year I used it as an open fireplace and on the other side is a Vermont Vigilant wood burner. Also no drafting problem in that stove for the 22 years its been in that location.

Appears to me the construction of the re-burn tubes are extremely close to a light weight baffle. That baffle is only an inch or so from the 5 inch flexible flue. The baffle is suppose to be all the way to the back. In that position there is virtually no room from the top of the baffle to the opening of flue. The result is that the flames lick up and into the door. When reloading wood and door is opened room fills with smoke within 3 seconds of opening the door. Have tried opening door very very slowly but still smoke.

Had a personal friend who is a retired engineer stop by yesterday and decided to move the baffle from back to front. Stove shop tells me this should not be done. But what I found last night with my first burn of the season is the drafting or partial drafting was now taking place from the rear of the stove instead of the front.

Seems to have drafting improvement with this last night and will continue to keep in that position. Also will be pouring Ther-Mix DOWN chimney which will fill in cracks with the probability of improving drafting some more.

One final point Vermont castings was bought out by some Corporation who PROVIDES NO INFORMATION on contacting them. Only source I have is the dealer. When I told him this last week his response was I can send an email to the firm to see if they have any concerns about the insert. Claims he has received nothing from the company about engineering flaws or problems. Find in blogs there are indeed problems with this insert. Guess in this MAKE MONEY the fast and furious way if there is a problem they will not own up to it until they are actually forced into having to admit there is a problem through a class action suit. Amazing how a great stove maker with a great reputation winds up in the hands of some outfit that cares only about making money.

I believe our relationship with Vermont Castings I and my family have had over the last 30 years along with the Stove Shop in Phoenxville PA has ENDED!




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