Vermont Castings Complaint
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VCS525SSP 5 burner grill nearly burned my house down - Vermont Castings Signiture Series 5 burner grill (VCS525SSP)
I purchased a Vermont Castings , 5 burner, Signature Series grill (Model VCS525SSP) in October of 2014. I absolutely loved using this grill until May, 2015 when a faulty manufacturers crimp in the hose, near the tank coupling leaked and turned my brand new grill into a flame thrower. Thanks to early recognition, access to a fire extinguisher and some quick thinking, I was able to suppress the flames before it caught my house on fire, exploded and/or injured anyone in my family. Unfortunately, everything on the grill that wasn't stainless steel was lost. Nearly a month after sending my Vermont Castings dealer photos and description of the incident, the "warranty" department declared the cause of the fire was due to improper routing of the sear burner hose. Ironically, the picture the representative referenced to enforce their claim clearly showed the hose melted away directly at the tank coupling. Also important to note that the sear burner hose supplied by Vermont Castings with the brand new unit was not long enough to be routed "properly" per their manual. If you have purchased a Vermont Castings grill recently, PLEASE CHECK YOUR HOSES FOR LEAKS. If you are considering purchasing a 'high end' grill, please consider a brand OTHER THAN Vermont Castings. Their products are dangerous! Their serviceability and warranty is a joke. Vermont Castings = Not a reputable company.
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